Mobile Application Systems Support

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• Managing cases, requests and enhancements using documentations tools and processes. • Improve the applications interfaces and interactions. • Evaluate and tests new add-ons according to business and functional requirements. • Perform API level testing, system testing, and UI testing. • Communicate significant issues or developments identified during quality assurance activities and provides recommended process improvement to the direct report. • Prepare weekly reports on outstanding issues and quality assurance activities. • Contribute towards development and design of mobile applications and its features. • Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times. • Problem determination, workaround resolution, root cause analysis, major incident management. • Deployment of service releases, patches, requests and customizations. • Create productive relationships with and between key stakeholders. • Ability to actively drive problems to resolution • Ability to create and drive a strategy to address customer issues • Ability to own issue resolution, root cause analysis and remediation • Sound decision making and critical thinking skills