IT Officer (Hardware & Software)

No detailed description provided.

• Work diligently on assigned duties and deliver results on time. • Comply with instructions of the employer or his/her representative. • Properly manage and safeguard all assigned equipment and IT resources. • Follow the principles and codes of conduct governing the business activities of the USB. • Provide first-line support for all network and software-related issues, including first-level support for the Core Banking System (CBS), at Head Office, branches and sub-branches. • Respond promptly to IT service issues and user requests. • Set up accounts for new users and maintain user access rights. • Review vendor contracts and coordinate IT software procurement. • Install and maintain software, networking systems, internet services, email systems, and printers for all responsible branches and offices. • Ensure proper maintenance of networking infrastructure, internet connectivity, email systems, security systems, backups, and recovery processes. • Maintain updated knowledge of current technologies, systems, and IT equipment. • Provide first-line support for computer hardware and related peripherals for all staff at Head Office, branches and sub-branches. • Ensure proper maintenance of computers, printers, peripherals, and other IT hardware. • Coordinate IT hardware procurement and vendor management. • Monitor system performance and recommend improvements where necessary.