Service Management Team Leader

24 Jul 2026 Service Management Team Leader at Standard Bank Group Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Post a Job Company: Standard Bank Group Location: Kenya State: Nairobi Job type: Full-Time Job category: Administrative/Secretarial Jobs in Kenya Resubmit your Resume Today. Click Here to Start

• Field of Study: Information Technology, Computer Science or related field • ITIL Foundation/Intermediate certification is preferred. • Experience in IT operations/Service operations centre, with at least 1 year in a supervisory role. • Proven track record in leading 24/7 Service Operations Centre, ensuring the stability, availability, and reliability of enterprise IT services. • Understanding of the various IT disciplines and how they relate to each other. • Experience gained in analysing statistics and other data, interpreting and evaluating results, and creating reports and presentations for use by others. • Skilled in monitoring and observability, leveraging tools such as Prometheus, Instana, Grafana or equivalent platforms to maintain transaction health dashboards and proactively detect anomalies across core banking applications. • Effective in vendor and cross-functional coordination, managing relationships with infrastructure, cybersecurity, application support, and third-party providers to resolve issues and maintain service quality. • Experience in fast‑paced, mission‑critical environment, strong background in banking systems operations, including core banking platforms, payment gateways, transaction monitoring, and regulatory compliance systems. • Demonstrated ability to produce and manage operational reports and metrics, including daily dashboards, SLA compliance reports, and executive summaries for IT leadership. • Strong background in governance and compliance, ensuring adherence to ITIL frameworks, SLA/OLA commitments, and regulatory requirements specific to financial institutions • Articulating Information • Checking Things • Documenting Facts • Establishing Rapport