New Recruitment at Penda Health

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• Welcome patients warmly and provide a positive, professional experience. • Handle patient inquiries, complaints, and calls efficiently, escalating when necessary. • Coordinate with clinical and support teams to ensure smooth patient visits. • Manage wait times and keep patients informed about delays. • Register patients, take consent and verify medical benefits accurately. • Handle billing and payments (Cash, Insurance, SHA, Corporate partners) following protocols. • Maintain accurate patient records, insurance submissions, and participation in Penda Front Desk Projects. • Manage appointments, petty cash, and relevant reporting. • Uphold Penda’s culture and collaborate effectively with the Clinical Coordinators and Medical Centre teams. • Maintain a pleasant, organized, and efficient front desk environment. • Perform any other assigned tasks aligned to Front Desk operations and patient experience standards. • Diploma in Front Office Administration, Customer Service Management, Business Administration, Health Records, or a related business field. • At least 1 year of experience in a customer-facing/front desk or reception role • Proven customer service and people skills, with experience working directly with clients or patients • Fluent in English and Swahili, with strong verbal and written communication skills