Technical Support Engineers

Technical Support Engineers Wicloud We are, Wicloud, established in mid-2022, with over 1000 employees across 3 offices in the international. Wicloud dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365. Rate this employer Select ratingGive it 1/5Give it 2/5Give it 3/5Give it 4/5Give it 5/5 Average: 3.5 (13 votes) Rate Leave this field blank TECHNICAL SUPPORT ENGINEER COMPANY INTRODUCTION Wicloudrwd is a global digital transformation and IT outsourcing company established in 2022, with operations across multiple international locations. The company provides technology and IT outsourcing solutions tailored to Microsoft environments, with expertise across Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365. Location: RwandaEmployment Type: Freelancer About the Role We are seeking Technical Support Engineers to provide technical support to Microsoft global customers. The role involves investigating technical issues, developing effective solutions, supporting customer satisfaction, and documenting technical knowledge to improve the overall support experience. The successful candidate will combine technical problem-solving skills with strong communication and customer service capabilities. Key Responsibilities 1. Technical Support & Responsiveness Deliver technical support services to Microsoft global customers while maintaining a high level of customer satisfaction. Scope customer issues by collecting relevant facts and investigating problems through independent research and collaboration with other teams. Determine the most effective approach to resolving complex technical issues, balancing efficiency and speed to resolution with quality. Empower customers to find information, self-solve issues when appropriate, and learn more about Microsoft products, services, and support. Advise customers on how to gain additional value from their Microsoft products and services. 2. Technical Investigation & Documentation Conduct technical research and troubleshooting to identify appropriate solutions. Document technical work, findings, and research to support colleagues and improve the product and customer support experience. Collaborate with relevant teams when additional technical expertise is required. 3. Customer Experience Maintain a proactive approach to customer satisfaction. Identify customer satisfaction concerns and manage customer expectations appropriately. Communicate technical information clearly and professionally. 4. Team & Service Coverage Collaborate effectively with colleagues and other technical teams. Participate in planned team-wide shift rotations to support business needs. Qualifications & Requirements Bachelor's or Master's degree in Computer Science, Electronic Engineering, or equivalent practical experience. 1–3 years of IT experience. Excellent communication and collaboration skills. Strong self-motivation and ability to work effectively as part of a team. Strong verbal and written English skills. Strong analytical and logical thinking skills. Understanding of Microsoft Cloud technologies, including Azure and/or Microsoft 365, and Windows Server products or other application server technologies. Ability to provide remote technical support and resolve mission-critical issues for enterprise customers. Strong commitment to delivering high-quality technical support and customer service. Language Requirements Local Language: Fluent in reading, writing, and speaking. English: Strong professional proficiency in written and spoken English. Application Process Interested and qualified candidates can send their CV to Francis@itechwx.com and a copy to dustin.tran@itechwx.com in the format 'Role+Application+ their name'. Apply TECHNICAL SUPPORT ENGINEER COMPANY INTRODUCTION Wicloudrwd is a global digital transformation and IT outsourcing company established in 2022, with operations across multiple international locations. The company provides technology and IT outsourcing solutions tailored to Microsoft environments, with expertise across Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, and Microsoft Office 365. Location: RwandaEmployment Type: Freelancer About the Role We are seeking Technical Support Engineers to provide technical support to Microsoft global customers. The role involves investigating technical issues, developing effective solutions, supporting customer satisfaction, and documenting technical knowledge to improve the overall support experience. The successful candidate will combine technical problem-solving skills with strong communication and customer service capabilities. Key Responsibilities 1. Technical Support & Responsiveness Deliver technical support services to Microsoft global customers while maintaining a high level of customer satisfaction. Scope customer issues by collecting relevant facts and investigating problems through independent research and collaboration with other teams. Determine the most effective approach to resolving complex technical issues, balancing efficiency and speed to resolution with quality. Empower customers to find information, self-solve issues when appropriate, and learn more about Microsoft products, services, and support. Advise customers on how to gain additional value from their Microsoft products and services. 2. Technical Investigation & Documentation Conduct technical research and troubleshooting to identify appropriate solutions. Document technical work, findings, and research to support colleagues and improve the product and customer support experience. Collaborate with relevant teams when additional technical expertise is required. 3. Customer Experience Maintain a proactive approach to customer satisfaction. Identify customer satisfaction concerns and manage customer expectations appropriately. Communicate technical information clearly and professionally. 4. Team & Service Coverage Collaborate effectively with colleagues and other technical teams. Participate in planned team-wide shift rotations to support business needs. Qualifications & Requirements Bachelor's or Master's degree in Computer Science, Electronic Engineering, or equivalent practical experience. 1–3 years of IT experience. Excellent communication and collaboration skills. Strong self-motivation and ability to work effectively as part of a team. Strong verbal and written English skills. Strong analytical and logical thinking skills. Understanding of Microsoft Cloud technologies, including Azure and/or Microsoft 365, and Windows Server products or other application server technologies. Ability to provide remote technical support and resolve mission-critical issues for enterprise customers. Strong commitment to delivering high-quality technical support and customer service. Language Requirements Local Language: Fluent in reading, writing, and speaking. English: Strong professional proficiency in written and spoken English. Application Process Interested and qualified candidates can send their CV to Francis@itechwx.com and a copy to dustin.tran@itechwx.com in the format 'Role+Application+ their name'. Apply Click on the APPLY button to send your application documents: Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx) A confirmation email will be sent to you few minutes afterwards You can request any documents archived from our website (ex: a job description, a CV, a cover letter...) Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc... Click on the APPLY button to send your application documents: Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx) A confirmation email will be sent to you few minutes afterwards You can request any documents archived from our website (ex: a job description, a CV, a cover letter...) Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc... Names Email Subscribe Leave this field blank Summary This advert has been viewed 1061 times Location: Kigali , RW Sector: Computer and IT, Other Education level : Bachelor Desired experience: Entry level (1 to 3 years of experience) Contract type : Freelance Deadline: Friday, 16/10/2026 23:59 Number of positions: 1 Apply Similar jobs Marketing Kigali | Published on 20/08/2026 Deadline 20/09/2026 | Not specified Job Geologist – Mining KIGALI | Published on 24/08/2026 Deadline 30/09/2026 | Entry level (1 to 3 years of experience) Job Gender-Transformative & Social Inclusion Expert (GTSI) (H/F) Kigali | Published on 25/08/2026 Deadline 23/09/2026 | Senior (5+ years of experience) Job Program Director Kigali | Published on 26/08/2026 Deadline 20/09/2026 | Senior (5+ years of experience) Job Accounts Payable Technician/Alternate Cashier KIGALI | Published on 01/09/2026 Deadline 22/09/2026 | Entry level (1 to 3 years of experience) Job Get in touch Job in Rwanda - (J.I.R Ltd) KG 611 St #10 Gishushu P.O. 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• Deliver technical support services to Microsoft global customers while maintaining a high level of customer satisfaction. • Scope customer issues by collecting relevant facts and investigating problems through independent research and collaboration with other teams. • Determine the most effective approach to resolving complex technical issues, balancing efficiency and speed to resolution with quality. • Empower customers to find information, self-solve issues when appropriate, and learn more about Microsoft products, services, and support. • Advise customers on how to gain additional value from their Microsoft products and services. • Conduct technical research and troubleshooting to identify appropriate solutions. • Document technical work, findings, and research to support colleagues and improve the product and customer support experience. • Collaborate with relevant teams when additional technical expertise is required. • Maintain a proactive approach to customer satisfaction. • Identify customer satisfaction concerns and manage customer expectations appropriately. • Communicate technical information clearly and professionally. • Collaborate effectively with colleagues and other technical teams. • Participate in planned team-wide shift rotations to support business needs. • Bachelor's or Master's degree in Computer Science, Electronic Engineering, or equivalent practical experience. • 1–3 years of IT experience.