Call Centre Agents at Stratostaff

24 Aug 2026 Call Centre Agents at Stratostaff – 6 Positions Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Post a Job Company: Stratostaff Location: Kenya State: Nairobi Job type: Full-Time Job category: Graduates Jobs in Kenya Resubmit your Resume Today. Click Here to Start

• Provide professional customer service across telephone, email, digital and other communication channels in English and Spanish. • Communicate confidently with Spanish-speaking clients and patients, including individuals whose primary language is Spanish. • Handle inbound and outbound calls, enquiries and service requests efficiently in a fast-paced contact centre environment. • Address customer enquiries, resolve complaints and provide accurate information regarding services, policies and processes. • Translate or explain relevant customer information between English and Spanish where required to facilitate effective communication. • Demonstrate appropriate cultural awareness when engaging Spanish-speaking customers from diverse backgrounds. • Apply clinical knowledge where applicable to support medical-related enquiries, triage or specialised healthcare claims handling. • Escalate complex service, insurance, medical or clinical queries to the relevant internal teams. • Maintain accurate records of client interactions, case histories, enquiries and resolutions within the contact centre or CRM system. • Adhere to established communication protocols, operational procedures and service level agreements. • Maintain a high standard of professionalism, confidentiality and customer care when handling sensitive client information. • Participate in continuous training to remain updated on products, services, policies, systems and customer service standards. • Communication • Customer Centricity • Problem-Solving