Campaign Operations & Execution Specialist

3 Sep 2026 Campaign Operations & Execution Specialist at Telecel Recruit candidates with Ease. 100% recruitment control with Employer Dashboard. We have the largest Job seeker visits by alexa rankings. Post a Job

• Strategy: Implement and execute a customer value management strategy to maximise customer lifetime value and the contribution of the customer base to overall services revenue. Lead the business transformation to embed CVM and data driven decision-making principles and culture across the organization. • Commercial delivery: Support the implementation of all CVM campaigns e.g. upsell voice customers to bigger voice bundles, cross-sell data bundles into the voice base, inactivity and churn management campaigns, real-time contextual trigger campaigns etc… • CVM operations activities: Responsible for end to campaign management in terms of operations & execution • Work with CVM Tool Vendor for Creation & execution of campaigns within the agreed timelines • Collaborate with product owners and other stakeholders for gathering requirements and translating them into campaigns after doing a feasibility check and preparation of business requirement specification (BRS) • Campaign configuration, User Acceptance Testing (UAT), business rules validation, prioritization, launch & post launch monitoring • Collaborate closely with internal and external(vendors) support teams to ensure campaigns are running as expected as well as facilitating fixing any technical issues affecting ongoing campaigns within agreed SLAs • Reporting: Support the availability of data for reporting of CVM campaigns and initiatives performance • Create/maintain all campaign related documentation (Briefs, Change logs, Business Cases, UAT documents, BRS etc) • Maintain processes, templates, and other documents that support best practices • Do regular review of campaign platform, capabilities, integrations and channels with technical/business teams to give recommendation on future enhancements and improvements to support business needs • Capabilities: Implement and manage a holistic blueprint for campaign management & fulfilment by scoping out the data-mart layer all the way to the fulfilment layer • Integrate output through campaign management, charging and fulfilment platforms, by translating CVM objectives to IT / Technical teams Core competencies, knowledge, and experience • Strategic Thinking – Bridge between Commercial and IT – Ability to work with commercial and technical teams to scope system and campaign requirements • Delivering Results – strong focus on delivering tangible results based on tasks assigned