We are looking for self motivated and target driven Field Debt Collection Agents responsible for visiting customers to recover overdue payments while maintaining professional and respectful communication. Key Responsibilities Conduct field visits to clients on assigned portfolio.Follow up on overdue accounts and collect outstanding payments.Negotiate suitable repayment arrangements with clients.Maintain accurate records of visits, payments, promises to pay, and customer information.Submit daily/weekly collection reports to supervisor.Locate customers who have changed their contact details or addresses.Handle customer questions and complaints professionally.Follow company policies, legal requirements, and ethical debt-collection practices.Meet assigned collection targets and performance goals. Key Skills Good communication and negotiation skills.Customer service and interpersonal skills.Ability to work independently and travel extensively.Basic record-keeping and reporting skills.Persistence, patience, and professionalism.Ability to work under pressure and with minimal supervision.
• Conduct field visits to clients on assigned portfolio. • Follow up on overdue accounts and collect outstanding payments. • Negotiate suitable repayment arrangements with clients. • Maintain accurate records of visits, payments, promises to pay, and customer information. • Submit daily/weekly collection reports to supervisor. • Locate customers who have changed their contact details or addresses. • Handle customer questions and complaints professionally. • Follow company policies, legal requirements, and ethical debt-collection practices. • Meet assigned collection targets and performance goals. • Good communication and negotiation skills. • Customer service and interpersonal skills. • Ability to work independently and travel extensively. • Basic record-keeping and reporting skills. • Persistence, patience, and professionalism. • Ability to work under pressure and with minimal supervision.
Posted
September 19th, 2026
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Company
FSI Capital Ltd
Location
Kenya
Deadline
October 19th, 2026
in 11 days