SSA KE Service Point Advisor - Leave Cover (Kisumu and Nakuru)

The Service Point Advisor (Leave Cover) role involves providing DHL Express products and services to walk-in customers at designated service points in Kisumu and Nakuru. The position requires continuous delivery of high-quality service to enhance customer experience, drive repeat business, and uphold the organization's brand as a successful ambassador. Responsibilities include identifying and exploiting opportunities to promote DHL value-added services (VAS) such as E-Commerce and TDI products to boost profitability. The role also involves achieving key performance indicators (KPIs) such as Shipment per Day (TDI) growth, Revenue per Day (TDI) growth, up-selling targets for TDX, SII, and IB products, and Cash Import Express (RPA) growth. Additionally, the advisor must maintain a high standard of personal and office appearance, project a positive corporate image, and deliver best-in-class customer service by fulfilling unique customer needs.

No specific educational or experience requirements are explicitly stated in the provided text. However, the role implies a need for strong customer service skills, sales acumen, and familiarity with DHL's product offerings.