Chinese Relationship Officer - Earthmoving Equipment

Our client, a leading supplier of earthmoving and mining equipment in Africa, is seeking an experienced Customer Relationship Officer to serve as the primary liaison between Chinese-speaking clients and internal technical and commercial teams. This role is ideal for an individual with strong experience in heavy equipment dealership for the mining and construction sectors. The successful candidate will combine technical expertise, excellent interpersonal and business development skills to support clients operating large fleets of mining and construction equipment across Africa. Key responsibilities include establishing and maintaining strong relationships with mining clients and Chinese-speaking contractors, ensuring seamless communication between clients, internal departments, and suppliers, and providing technical and commercial support throughout the sales lifecycle and after-sales service. The role involves identifying growth opportunities for equipment, spare parts, and service-related activities, collaborating with workshop, parts, and after-sales teams to meet customer requirements, and assisting with equipment commissioning, maintenance planning, and technical discussions as needed. Regular travel to client sites across Africa is required to monitor customer satisfaction, resolve technical or commercial issues promptly, and maintain a deep understanding of client operations, fleet performance, and future equipment needs.

Technical qualification in mechanical engineering, diesel mechanics, or related field; Fluency in Mandarin (essential); Minimum 5 years of experience in earthmoving equipment servicing the mining sector; Strong experience in large equipment dealership environments or OEM dealerships; Technical knowledge and understanding of HME mining operations; Proven track record in sales, key account management, or customer relationship management; Strong business acumen and commercial development skills; Excellent communication, negotiation, and relationship management abilities; Willingness to travel extensively across Africa as required; Self-motivated, organized, and customer-focused.