Document Verification Agent

No detailed description provided.

• Verify passengers’ travel documents, including passports, visas, residence permits, and other entry requirements before departure. • Confirm the authenticity and validity of travel documents using available verification systems and reference tools. • Detect and identify fraudulent, altered, expired, or otherwise invalid travel documents. • Escalate suspicious, fraudulent, or non-compliant documentation to the Supervisor and relevant authorities without delay. • Ensure compliance with immigration regulations, airline procedures, and destination country entry requirements. • Verify destination-specific travel requirements, including health documentation, vaccination certificates, transit requirements, and other regulatory restrictions. • Support investigations involving fraudulent or improper travel documentation in collaboration with airport authorities, immigration officials, and internal security teams. • Prepare accurate reports and maintain documentation relating to document verification activities and identified irregularities. • Coordinate with airport authorities, ground handling agents, and internal departments to facilitate compliance with regulatory requirements. • Assist in managing passengers affected by travel document issues while maintaining professionalism and excellent customer service. • Provide support for VIP, special assistance, and other designated passengers when required. • Keep abreast of changes in immigration regulations, visa requirements, health protocols, and international travel restrictions affecting Uganda Airlines’ network. • Perform any other duties assigned by the Supervisor in line with the objectives of the department. • Diploma in Aviation Management, Travel & Tourism, Business Administration, International Relations, or a related field. • Experience in document verification, passenger handling, airline operations, or airport ground operations.