Assistant Relationship Manager – Public Sector, Utilities and Infrastructure

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• Support Relationship Manager in optimising sustainable revenue growth through cross-sell and upsell of the Banks products. • Monitor leads and co-ordinate information for the Relationship Manager on overall portfolio. • Develop understanding of the financial targets and key performance of the Relationship Managers portfolio. • Develop relationship account plans for customers including sales and contact strategy. • Participate in the preparation of New Business Committee document for new and existing customers borrowing needs. • Determine the products that are most effective in meeting customers’ needs and pro-actively solution in a timely manner. • Produce call reports in agreed format for all scheduled significant business meetings, these should be updated on sales force. • Conduct research to identify potential new customers and maintain database of potential customers and existing customers. • Undertake Customer Service visits for all clients with frequency based on value. • Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution. Customer Service: – (35%) Outputs: • Deliver world class customer experience through timely execution of customer requests as well as robust management of all queries and complaints aligned to Absa’s standard procedure and policy. • Strive to continuously improve the levels of service, through identification of key areas of concern as well as monitoring customer service and satisfaction. • Proactively engage clients within the portfolio to discuss service issues that they may be facing and draw up plans to resolve • Collaborate with specialists in Transactional Banking, Trade Finance and Treasury to enhance customer experience and increase uptake and usage of the Bank’s products. • Undertake scheduled customer service visits for top clients on the portfolio and customer phone calls for the rest.