Assistant General Manager

Our client, a safari lodge located in Maasai Mara, is seeking a dynamic and hands-on Assistant General Manager to support the General Manager in leading daily operations and delivering an exceptional guest experience. The successful candidate will play a key role in strengthening departmental leadership, refining operational systems, and fostering a high-performance team culture, while ensuring seamless lodge operations in a remote environment. Key Responsibilities - Support and oversee all operational departments including Front Office, Housekeeping, Food & Beverage, Kitchen, and Guides. - Deliver a consistently high-quality guest experience through personal hosting and service oversight. - Mentor and guide departmental Heads, ensuring accountability, communication, and professional standards are maintained. - Assist the General Manager in streamlining operational logistics, procurement, stock control, and cost management. - Oversee daily lodge operations and staff discipline in the absence of the General Manager. - Collaborate with the General Manager on operational planning, budgeting, and reporting.

Key Qualifications - Experience in hospitality or lodge management. - Strong background in guest relations and operations management. - Proven experience leading and developing teams of 20+ staff. - Solid understanding of lodge logistics, stock control, and operational systems. - Excellent leadership, communication, and interpersonal skills. - Experience working in safari lodges or remote hospitality environments is highly preferred.