Customer Service Representative

7 Jul 2026 Customer Service Representative at Nordic Medical Centre

• To be the first point of contact for the company, to ensure that clients receive the best possible service and to provide administrative support across the organization. • Handle the flow of people through the medical Centre and ensure that all administration tasks pertaining to clients are completed accurately and delivered with high quality and in a timely manner. • Welcome and register all clients at the customer service point and provide all the relevant information in a friendly and respectful manner. • Receive any incoming calls and emails at the customer service point politely and ensure that the client receives all the relevant information. • Receive payment and prepare invoices. • Assist with administrative tasks. • Bachelor’s Degree in Marketing, Business Management, Accounting and any related fields • Fluent in English and Amharic – written and spoken • Previous experience with customer service position • An experience with administering customer account and handling customer inquiries and complaint is preferable. • A positive attitude ,customer-centric attitude, flexibility and adaptability • Clear communication skills