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• Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre. • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels. • Issuance of both in and outpatient approvals for admissible requests for insured members. • Communication to stakeholders on management of cases and financial liability through reports. • Provide input for the customer service reports. • Share daily/weekly and monthly reports as may be required from time to time. • Participate in cost management initiatives/strategies that have been put in place by the business. • Handle customer service issues and queries in a timely manner. • Escalate Customer queries to the relevant job role if necessary. • Maintain professional ambience within the office premises. • Diploma in Clinical Medicine/Nursing (KRCHN) • Customer Experience training will be an added advantage. • Minimum of 3 years of experience in busy health environment with 1 year of experience in Medical call centre management unit.
Posted
September 19th, 2026
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Company
CIC Insurance
Location
Kenya
Deadline
October 31st, 2026
in 24 days