Branch Business Relationship Officer

The Branch Business Relationship Officer is responsible for driving business growth for Retail, MSME, and IFB Banking by building and maintaining strong relationships with new and existing customers at the assigned branch. The role focuses on customer acquisition, portfolio growth, relationship management, cross-selling banking products and services, and delivering exceptional customer service to enhance customer satisfaction, retention, and business profitability. Key responsibilities include identifying customer financial needs, recommending appropriate banking products, promoting and cross-selling retail, digital, domestic, international, and Islamic banking products, and developing customer relationship strategies. The officer will monitor customer accounts, address inquiries, support digital banking platform utilization, ensure compliance with bank policies and regulatory requirements, maintain accurate customer records, and prepare periodic business performance reports. Collaboration with branch staff and other departments is essential to deliver efficient customer service and achieve branch business objectives.

Bachelor's Degree in Business Administration, Banking, Finance, Accounting & Finance, Management, or other related fields; Professional Training in Banking Operations (including Islamic Finance Banking, Domestic Banking, Credit Operations, and International Banking Operations) is advantageous; Minimum of four (4) years of successful experience in banking operations or a customer contact role; Strong knowledge of banking products and pricing (domestic, digital, international, and Islamic banking services); Marketing and sales skills with the ability to promote and sell financial products and services; Knowledge of core banking systems and digital banking platforms; Understanding of Sharia (Islamic) banking principles and Islamic finance practices; Knowledge of customer service delivery channels (websites, email, USSD, SMS, internet banking, ATMs, POS, agents, merchants, and branch services); Excellent relationship management, communication, negotiation, and interpersonal skills; Strong analytical, problem-solving, and decision-making skills; Good organizational skills with attention to detail; Ability to work under pressure and achieve business targets; High level of integrity, professionalism, and confidentiality.