RECEPTIONIST

The Receptionist is the first point of contact for clients and farmers. This role requires exceptional communication, empathy, and organizational skills to manage front-desk operations, support the medical team, and deliver excellent client service in a fast-paced environment. Position Overview The Receptionist is the first point of contact for clients and farmers. This role requires exceptional communication, empathy, and organizational skills to manage front-desk operations, support the medical team, and deliver excellent client service in a fast-paced environment. Key Responsibilities Client Service: Greet clients and patients warmly upon arrival and departure.Communication: Answer multi-line phones, answer client inquiries, and manage emails.Scheduling: Book appointments, surgeries, and boarding sessions efficiently.Records Management: Create, update, and maintain accurate digital patient files.Financial Processing: Check clients out, process payments, and discuss invoices.Triage Support: Identify and prioritize medical emergencies over the phone or in person.Pharmacy Assistance: Handle prescription refill requests for veterinarian approval.Clinic Upkeep: Maintain a clean, welcoming, and organized reception area. Qualifications & Skills Education: High school diploma or equivalent required.Experience: Minimum 1–2 years of customer service or front-desk experience.Industry Knowledge: Previous experience in a veterinary clinic is highly preferred.Software Skills: Familiarity with Excel, Word, and any accounting packageInterpersonal Skills: Deep empathy, especially during stressful or emotional situations.Attributes: Strong multitasking abilities, attention to detail, and a calm demeanor under pressure. How to Apply:All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section

• Client Service: Greet clients and patients warmly upon arrival and departure. • Communication: Answer multi-line phones, answer client inquiries, and manage emails. • Scheduling: Book appointments, surgeries, and boarding sessions efficiently. • Records Management: Create, update, and maintain accurate digital patient files. • Financial Processing: Check clients out, process payments, and discuss invoices. • Triage Support: Identify and prioritize medical emergencies over the phone or in person. • Pharmacy Assistance: Handle prescription refill requests for veterinarian approval. • Clinic Upkeep: Maintain a clean, welcoming, and organized reception area. • Education: High school diploma or equivalent required. • Experience: Minimum 1–2 years of customer service or front-desk experience. • Industry Knowledge: Previous experience in a veterinary clinic is highly preferred. • Software Skills: Familiarity with Excel, Word, and any accounting package • Interpersonal Skills: Deep empathy, especially during stressful or emotional situations. • Attributes: Strong multitasking abilities, attention to detail, and a calm demeanor under pressure.