Customer Service Assistant

No detailed description provided.

• Ensure timely patient access to care by coordinating appointments to reduce clients’ waiting time. • Support patients during hospital visits by assisting with navigation, comfort and special needs. • Collect and report patients feedback through conducting surveys and identifying areas for improvement. • Manage and address patient concerns promptly while escalating the same whenever necessary. • Implement service recovery strategies by suggesting and following up solutions for dissatisfied patients. • Drive quality improvement initiatives by recommending and implementing service enhancements. • Perform additional duties as assigned to support hospital-wide patient experience efforts. • At least a minimum of a diploma or degree in a relevant field. • At least one (1) year of relevant customer service experience, and strong interpersonal and communication skills • Proficiency in English is desired. • Must be willing and able to work with flexible schedules, including night shifts. • Should preferably be between 22 – 27 years of age.