CLAIMS MANAGER - OMLAU

Lets Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionTo manage the claims division in manner that ensures that all claims received are processed in a timely and professional manner that systems and procedures covering claims are adhered to and customer service standards met.Key ResponsibilitiesClaims Operations Lead and oversee the Claims Department to ensure timely, accurate and professional claims processing.Drive customer satisfaction, operational efficiency, claims cost control and complianceEnsure claims are processed and settled within agreed service standards. Implement and enforce claims policies, procedures and controls. Liaise with branches, customers, intermediaries and service providers on claims matters.Handle customer complaints and claims escalations. Claims Governance & Risk Ensure compliance with company policies, regulatory requirements and AML standards. Monitor claims trends, fraud risks and loss control opportunities.Review and manage claims reserves to ensure accuracy.Recommend improvements to claims processes and policy wording Financial Management Manage departmental budgets and operating costs.Monitor claims expenditure and control claims leakage.Ensure claims liabilities are accurately reflected. Service Provider Management Manage relationships with assessors, investigators and other service providers.Monitor service levels and performance standards. Leadership & People Management Lead, supervise, coach and develop claims staff.Set performance targets and monitor achievement. Conduct performance reviews and identify training needs.Foster a high-performance and customer-centric culture Reporting & Stakeholder Management Prepare management reports on claims performance, costs and trends.Maintain strong relationships with customers, intermediaries, branches and regulators.Provide insights and recommendations to improve portfolio performance ANTI-MONEY LAUNDERING (AML) EXPECTATIONThe incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.Qualifications: Bachelor’s degree in insurance, Business Administration, Actuarial Science, Statistics, Commerce, Finance or related field.Professional qualification such as ACII, ANZIIF or Advanced Diploma in Insurance. Experience: Minimum 7 years' experience in claims and/or underwriting.At least 3 years' experience in a supervisory or management role Skills And Competencies. Strategic thinkingComputer skillsStaff Supervision, training and performance management skillsLeadership & People ManagementAnalytical & Problem-Solving SkillsCommunication & Interpersonal SkillsCustomer Service OrientationNegotiation & Stakeholder ManagementFinancial & Claims Management SkillsAbility to work with minimum supervision SkillsClaims Management, Customer Service Standards, Ensure Compliance, Financial Auditing, Insurance Claims Investigations, Policies & Procedures, Regulatory Requirements, Service StandardsCompetenciesBusiness InsightCollaboratesCommunicates EffectivelyDecision QualityDirects WorkEnsures AccountabilityFinancial AcumenInstills TrustEducationBachelors Degree (B): Actuarial Science, Bachelors Degree (B): Business Administration, Bachelors Degree (B): FinanceClosing Date12 September 2026 , 23:59The Old Mutual Story!<

• Lead and oversee the Claims Department to ensure timely, accurate and professional claims processing. • Drive customer satisfaction, operational efficiency, claims cost control and compliance • Ensure claims are processed and settled within agreed service standards. • Implement and enforce claims policies, procedures and controls. • Liaise with branches, customers, intermediaries and service providers on claims matters. • Handle customer complaints and claims escalations. • Ensure compliance with company policies, regulatory requirements and AML standards. • Monitor claims trends, fraud risks and loss control opportunities. • Review and manage claims reserves to ensure accuracy. • Recommend improvements to claims processes and policy wording • Manage departmental budgets and operating costs. • Monitor claims expenditure and control claims leakage. • Ensure claims liabilities are accurately reflected. • Bachelor’s degree in insurance, Business Administration, Actuarial Science, Statistics, Commerce, Finance or related field. • Professional qualification such as ACII, ANZIIF or Advanced Diploma in Insurance.