Delivery Owner

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.More than just a workplace, we're a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.Our CultureAt CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are: Mission-Driven: We focus on creating economic and social impactPeople-Centric: We care deeply about our team's growth, well-being, and sense of belongingInnovative: We embrace change and find better ways to do things togetherGlobally Connected: We foster collaboration between diverse cultures and perspectivesIf you're passionate about innovation, collaboration, and making a real impact, we'd love to have you on board!Role SummaryAs a Delivery Owner, you are responsible for the delivery of complex client projects across global and multi-region environments.This is a senior delivery role requiring strong operational expertise, commercial awareness, and confident decision-making in fast-moving, ambiguous environments. The role owns end-to-end delivery outcomes and coordinates across multiple internal teams and client stakeholders to ensure commitments are delivered successfully.Success in this role requires strong ownership, urgency, problem-solving ability, and the confidence to act independently without waiting for direction.You will support accounts characterised by: Global / multi-region deliveryExecutive-level stakeholdersSpecialised talentRegulatory and compliance requirementsCustomised delivery solutionsFrequent change, ambiguity, and escalationsHigh operational intensity Responsibilities: Delivery OwnershipOwn end-to-end delivery performance (SLAs, KPIs, quality, timelines, commercial outcomes in partnership with the DSL, SL)Lead delivery in complex, fast-changing environmentsTake full accountability for client commitments and outcomesIdentify risks early and drive resolutionLead the resolution of incidents and ensure service continuityBalance client expectations with operational and commercial realitiesClient & Stakeholder ManagementBuild trusted relationships with senior client stakeholders (Directors, VPs, Executives)Lead governance and delivery discussionsProvide clear recommendations and solutionsChallenge unrealistic expectations constructivelyAct as a trusted delivery partner to the clientCross-Functional Delivery LeadershipCoordinate project delivery teams at all levels for successful deliveryDrive accountability and execution across all delivery contributorsAlign internal teams (Ops, Talent, Finance, Compliance etc) to deliver prioritiesRemove blockers and manage dependenciesInfluence stakeholders without direct authoritySupport workforce planning for specialised talent needsGovernance & ComplianceEnsure compliance with contractual, regulatory, legal, and security requirementsMaintain strong governance and reporting standards RequirementsWhat Sets You Apart You are highly self-driven, calm under pressure, and decisive. You take full ownership of outcomes and are comfortable operating independently in ambiguityYou communicate clearly at all levels, build trust quickly across diverse stakeholders, and are confident, challenging and influencing when neededYou are commercially aware, solutions-focused, and comfortable making decisions that balance client needs with operational reality. You know how to drive execution through others in a matrix environment without relying on direct authority Success Measures SLA / KPI deliveryClient satisfaction and retentionDelivery against commitmentsOperational stabilityRisk and escalation managementGovernance and compliance adherenceEffective cross-functional executionRevenue and Margin attainment Experience 7+ years in Service Delivery, Project/Program Management, Operations, or Client Delivery rolesExperience managing complex, multi-country or enterprise accountsStrong experience with executive stakeholders and high-pressure delivery environmentsSolid understanding of commercial impact, risk, and workforce coordination Benefits Great Mission and CultureMeaningful WorkMarket competitive salaryQuarterly variable compensationRemote and Home workingComprehensive medical cover Personal development and growth opportunitiesAt CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you'll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we'd love to have you on this journey!Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can't wait to meet you!<

• Own end-to-end delivery performance (SLAs, KPIs, quality, timelines, commercial outcomes in partnership with the DSL, SL) • Lead delivery in complex, fast-changing environments • Take full accountability for client commitments and outcomes • Identify risks early and drive resolution • Lead the resolution of incidents and ensure service continuity • Balance client expectations with operational and commercial realities • Client & Stakeholder ManagementBuild trusted relationships with senior client stakeholders (Directors, VPs, Executives)Lead governance and delivery discussionsProvide clear recommendations and solutionsChallenge unrealistic expectations constructivelyAct as a trusted delivery partner to the client • Build trusted relationships with senior client stakeholders (Directors, VPs, Executives) • Lead governance and delivery discussions • Provide clear recommendations and solutions • Challenge unrealistic expectations constructively • Act as a trusted delivery partner to the client • Cross-Functional Delivery LeadershipCoordinate project delivery teams at all levels for successful deliveryDrive accountability and execution across all delivery contributorsAlign internal teams (Ops, Talent, Finance, Compliance etc) to deliver prioritiesRemove blockers and manage dependenciesInfluence stakeholders without direct authoritySupport workforce planning for specialised talent needs • Coordinate project delivery teams at all levels for successful delivery • Drive accountability and execution across all delivery contributors