FCA Agent

KPIs 1. Collection. 2. Calls. 3. PTPs. 4. Interaction 5. Closed Accounts 6. Visited accounts Duties and Responsibility 1. Keep track of assigned accounts in one’s portfolio and ensure proper follow up is done and all interactions with the customer via calls, chats or face to face are keyed in the system. 2. Plan course of action to recover outstanding payments in one’s portfolio 3. Skip trace, locate and contact defaulted accounts to inquire of their payment status, collect outstanding amounts or repossess collaterals. 4. Negotiate payoff deadlines or repayment plans by dealing with customers diligently, courteously and professionally while collecting payments. 5. Collaborate with fellow team agents during collection drives to ensure that the collection drive targets are hit and that the drives are successful. 6. Retain customer loyalty while initiating processes for collection of outstanding payments. 7. Daily, weekly and Monthly reporting of collections done (Reports). 8. Providing Operations with reliable market intel from the branches in order to make informed decision. 9. Maintain good relations with local law enforcement authorities for the benefit of the company 10. Adherence to the Recovery Procedures and laws.

Diploma or Degree in Finance, Accounting, Business Administration, or a related field; Minimum of 2 years of experience in debt collection, loan recovery, or a related financial role; Strong negotiation and communication skills in English and Swahili; Proficiency in MS Office (Word, Excel); Knowledge of Kenyan financial regulations and compliance standards; Ability to work under pressure and meet monthly targets; Valid driver’s license and willingness to travel occasionally.