Operational Supervisor

20 Oct 2020 Operational Supervisor at Flocash

• Managing the Teams ensuring that all teams are completing their works and duties that they are responsible for by doing daily control • Daily recon that all payments received every day are processed in admin and appear in the Trans log. Team availability and cover handling all leave requests, making sure there is suitable cover at all times and documenting same. • Testing team on their abilities testing the team’s capabilities once a month and scheduling for any retraining that is necessary and re-testing. • FAQ docs making sure that all FAQ documents are updated when necessary and that all information that is entered is correct. Using this document to improve the service. • Process Flows –understanding all process flows, creating detailed document on same. • Training or ensuring that workers are properly trained for their specific roles giving instructions or orders to subordinate employees. • Partner Accounts keeping all accounts accessible at all times, understanding all credits and debits for all accounts and making sure that all are secure at all times. • Providing reports and activity updates to management • Skype Windows Managing the various ops related Skype windows, making sure that all issues are noted and resolved. • Operations Development responsible for the on-going review of the operations and service and constantly looking for new ways to improve and change the structure where necessary. • Resolving issues – having in-depth knowledge of the entire operations and service systems so that any issues or failures escalated may be resolved quickly and correctly. All final decisions will be with the Back office and operations manager.