Customer Success Representative

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• Passionate believer in our mission to help people in need • Great people skills, with a proven ability to solve problems • Ability to remain calm and patient in stressful situations • Mindset of friendly service and supportive mentoring • Excellent trainer with good communication skills • High integrity and hard working with less supervision • Good project planning and project management skills • Good skills with Android smartphones and is very comfortable using them • Comfortable using web-based tools for collaboration, support, and working from home • College degree strongly preferred • General knowledge of savings, lending, and microfinance • Listen and Learn. When you talk with partners and users about problems or questions, your first job is to listen and make sure you understand the situation. The better you understand the situation, the better you will be able to help them. It’s also important to make sure they know we care about them and want them to succeed. • Help Solve Problems. Some users may contact you with a problem with the app or a question about something they don’t understand. In these cases, your job is to help them solve these issues as quickly as possible, working with the rest of the DreamStart Labs team. • Report Ideas, Suggestions, and Bugs. Savings groups will undoubtedly have ideas for improvements in DreamSave. Since software is always evolving, there will also be problems discovered along the way. Your job will be to collect all these ideas and issues, document them clearly in the support tools we provide, and follow up on them as needed.