Operations Supervisor Call Center

Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring... We're Looking For Someone Who: - Leads by example - Loves solving challenges - Motivates & develops teams - Delivers exceptional customer service - Thrives in fast-paced environments - Brings energy, integrity & professionalism Key Responsibilities - Lead & coach 12-18 Customer Service Professionals - Drive team performance & exceed goals - Ensure outstanding customer experiences - Partner with QA, Training & Recruitment teams - Monitor KPIs, quality & operational excellence - Foster engagement, accountability & team success Qualifications - At least 3 years of Leadership experience in Contact Center/Customer Service - Strong communication & coaching skills - Results-driven with great problem-solving abilities - Strong organizational & time management skills - Ability to thrive in high-performance environments Why Join Us? - Grow your leadership career - Work with a prestigious brand partner - Make a real impact every day - Lead a high-performing team

At least 3 years of Leadership experience in Contact Center/Customer Service Strong communication & coaching skills Results-driven with great problem-solving abilities Strong organizational & time management skills Ability to thrive in high-performance environments