Merchant Acquisition Officer

4 May 2026 Merchant Acquisition Officer at First Capital Bank Zambia

• Support business units to achieve 100% of customer usage and acquisitions target for POS • Provide training for digital products • Resolve POS merchant queries quickly and efficiently • Provide ad-hoc reports for acquisition, usage, and other relevant data • Manage and maintain POS merchant relationships • Provide support for product development, testing, and deployment • Ensure customer files and queries are resolved within agreed Service Level Agreement. • Co-ordination of customer requests in collaboration with Relationship Managers • Understand and manage risks and risk events (incidents) relevant to the role • Ensure that all activities and duties are carried out in full compliance with regulatory requirements • Bachelor’s Degree in Business, Social Sciences, Computer Science, or related fields. • A Project related qualification will be an added advantage • Must have a clear understanding of the current National Financial Switch/VISA/Master Card guidelines and rules. • At least 2 years Banking Experience • Must have a clear understanding of current Banking Rules and Regulations