E-Commerce Executive

Job Purpose: To drive online sales growth by managing the company's e-commerce platforms, digital marketplaces, online customer experience, and digital marketing initiatives. Key Roles and Responsibilities: - Manage and optimize all company online sales platforms and marketplaces. - List, update, and maintain products on e-commerce channels. - Monitor product availability, pricing, promotions, and online merchandising. - Develop and execute online sales campaigns to drive revenue growth. - Coordinate with logistics and warehouse teams to ensure timely order fulfilment. - Analyse online sales performance and customer behaviour. - Manage relationships with third-party marketplaces and delivery partners. - Respond to customer inquiries, complaints, and reviews across online channels. - Track and report on website traffic, conversion rates, and campaign performance. - Work closely with the Marketing team to execute digital campaigns. - Monitor competitor activities and emerging e-commerce trends. - Ensure excellent customer experience across all online touchpoints. Expected Outputs/KPIs: - Achievement of monthly and annual online sales targets. - Growth in online revenue and order volumes. - Increased website traffic and conversion rates. - High customer satisfaction ratings. - Timely fulfilment and minimal order errors. - Increased customer acquisition and retention rates. - Growth in digital marketplace presence and performance. Qualifications and Experience: - Bachelor's Degree in Marketing, Business, E-Commerce, Digital Marketing, IT, or related field. - Minimum 3 years' experience in e-commerce or digital sales, preferably in FMCG. - Experience managing online marketplaces and e-commerce platforms. - Strong understanding of digital marketing, SEO, SEM, and social media advertising. - Proficiency in Google Analytics and other digital reporting tools. - Experience with online customer service and order fulfilment processes. Key Competencies: - Commercial acumen. - Data analysis and reporting. - Customer-centric mindset. - Digital marketing expertise. - Problem-solving skills. - Excellent communication and relationship management skills. - Strong organizational and planning skills.

Bachelor's Degree in Marketing, Business, E-Commerce, Digital Marketing, IT, or related field; Minimum 3 years' experience in e-commerce or digital sales, preferably in FMCG; Experience managing online marketplaces and e-commerce platforms; Strong understanding of digital marketing, SEO, SEM, and social media advertising; Proficiency in Google Analytics and other digital reporting tools; Experience with online customer service and order fulfilment processes; Commercial acumen; Data analysis and reporting skills; Customer-centric mindset; Digital marketing expertise; Problem-solving skills; Excellent communication and relationship management skills; Strong organizational and planning skills.