Customer Relations Officer

Serve as the first point of contact for customer inquiries, complaints and service requests. Manage customer accounts and respond to billing-related questions, support customer outreach and community engagement activities, record and track customer feedback and follow up to ensure timely resolution, assist with data entry and reporting on customer Katap Water Project is a small water utility serving communities in Buikwe Central, Uganda. We are committed to delivering safe, reliable water services and building strong relationships with the households and businesses we serve, while offering young professionals a hands-on entry point into the WASH sector. Diploma or degree in a relevant field, or up to 3 years of experience; junior / entry-level candidates welcome. Fluent in Luganda (required) and conversational English. Excellent communication and strong social skills, good conflict-management with a calm and professional approach, Customer-service orientation and problem-solving mindset, Basic computer literacy (MS Office / Google Workspace), Able to work on-site in Buikwe Central. How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section

• Diploma or degree in a relevant field, or up to 3 years of experience; junior / entry-level candidates welcome. • Fluent in Luganda (required) and conversational English. • Excellent communication and strong social skills, good conflict-management with a calm and professional approach, • Customer-service orientation and problem-solving mindset, • Basic computer literacy (MS Office / Google Workspace), • Able to work on-site in Buikwe Central.