Night Auditor

To oversee Front Office operations during the night shift by reconciling daily financial transactions, preparing end-of-day reports, ensuring accurate guest billing, monitoring hotel security, and providing exceptional guest service while maintaining operational continuity. Key Duties and Responsibilities - Perform end-of-day financial reconciliation and night audit procedures. - Verify guest accounts, room charges, payments and billing accuracy. - Balance daily revenue from Front Office, restaurant, bar, spa and other revenue centres. - Generate daily financial and operational reports for management. - Prepare shift summaries and handover reports. - Process late-night guest arrivals and departures. - Respond to guest enquiries and resolve issues during the night shift. - Monitor the security of the property and report any incidents. - Coordinate with Security and Housekeeping to ensure guest safety and operational continuity. - Ensure compliance with Front Office financial procedures and internal controls. - Monitor occupancy levels and prepare room status reports. - Maintain accurate records of night transactions and audit documentation. - Perform system backups and ensure data integrity where applicable. - Perform any other duties as may be assigned by the Front Office Manager. Key Performance Indicators (KPIs) - Accuracy of night audit reports. - Accuracy of daily financial reconciliations. - Timeliness of end-of-day reporting. - Billing accuracy. - Number of unresolved audit discrepancies. - Guest satisfaction during the night shift. - Compliance with financial controls and audit procedures. - Timeliness of report submission. - Security incidents reported and resolved. - Accuracy of occupancy and revenue reports.

Must have: - Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Accounting, Finance, or a related field from a recognized institution. - Minimum of three (3) years' relevant experience in Front Office operations or night auditing, preferably in the hospitality industry. - Experience using Property Management Systems (PMS) and Point of Sale (POS) systems. - Proficiency in Microsoft Office applications, particularly Microsoft Excel.