Agent Care Officer

14 Aug 2026 Agent Care Officer at BURN

• Daily agent network management including calls to agents – interface for sales operations reconciliation and commercial. • Engage agents directly on performance data from sales ops- feedback collection and agent tickets. • Manage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) leading to keep or disable the action. • Planning of trade activities with agents, TL and TSM • Daily agent training and mentoring through calls. • Prospect management • Agent quality and recruitment checklist • Support sales target • Daily/Weekly feedback report to Tl, TSM, Country lead • Advanced fluency in English, both written and spoken. • Advanced Excel data skills – All countries • Effective communicator • Efficient planner and collaborator • University degree in business administration, international development, Marketing, Economics, or other areas relevant to the sales field. At least 1 year’s work experience in sales. • Behave Ethically: Understand ethical behaviour and business practices and ensure that your own behaviour and the behaviour of others are consistent with these standards and align with the values of the organization.