Analyst – Distribution & Channels

Deliver overall data support to efficiently manage channels of distribution. Duties, Roles and Responsibilities - Business modelling for any new proposals to improve business efficiency - Daily, weekly and monthly reporting of channel performance (Cashin, cashout, P2P and rebalancing). - Track agent quality management performance as per set KPIs and opportunities in the market. - Support manager channels management to do agent gap analysis per region, territory and site. - Analyze performance of agents per classification (transactions and commission) and make recommendations of improving agent activity - Work closely with Business Intelligence department to make sure that all digital distribution reports are delivered timely. - Work closely with agent quality management team or any team that work closely with agents to ensure training of newly recruited agents in the trade. - Monitoring activities of the agent management team - Ensure adherence to the terms and conditions by both agents and rebalancing partners. - Empower customer facing teams with information required for first line customer query resolution and use of digital tools - Guide teams about the respective resolution channels/processes. - Analyze channel performance (CiCo) trends and share with regional teams to improve performance. - Support manager quality assurance to drive MoMo amplification. - Handle fraud incidents reported from the trade and liaise with relevant departments for conclusive investigations. - Utilize experience with business intelligence tools to provide insightful analysis and reporting capabilities

Bachelor’s degree in Business Administration, Finance, Economics, Statistics, or a related field; Minimum of 3 years of experience in data analysis, business intelligence, or financial services; Strong proficiency in business intelligence tools (e.g., Power BI, Tableau, SQL); Experience in financial services, mobile money, or digital channels preferred; Excellent analytical and reporting skills; Ability to work with large datasets and derive actionable insights; Strong communication and collaboration skills; Knowledge of Ugandan financial regulations and mobile money ecosystems is an advantage.