Branch Manager

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• Increase customer retention and growth through an aggressive cross-sell of the bank’s relevant financial products and thereby promote an optimum build-up of revenue. • Prepare annual marketing plans and strategies for financial products generation to enable achievement of targeted growth objectives. • Conduct market intelligence and competitor analyses in order to prepare marketing plans and strategies, with an objective of identifying business opportunities and maximizing them. • Effective and timely customer service delivery according to prescribed SLAs. • Responsible for brand and ambiance to ensure a customer-friendly environment. • Establish and maintain effective relationships with new and existing customers, establishing their needs and attending to the suitability of services. • Provide feedback on effectiveness /review of current customer processes. • Ensure that the banks /Regulatory Authorities’ policies and guidelines are complied with. • Evaluate new and renewal lending proposals, negotiate terms with customers and, where appropriate, submit proposals to the credit department for approval; • Recommend development of various products based on customers’ feedback. • Contribute to the effective launching of new products to ensure favorable market response and optimum build-up of revenue –sales campaign management • People management -Build, develop and motivate a high-performance team committed to achieving success through each other by Coaching and mentoring the team. • Cost management – Ensuring optimal utilization of resources (material, human) made available in business operations. • Budget _ Financial KPI (Number and Value) • Profitability.