Key Account Manager – Education, Health & Media

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and the Middle East, with over 20 years of experience in telecommunications. As a Key Account Manager for Education, Health & Media, you will be responsible for managing and growing key accounts within the education, health, and media sectors. Your role will involve developing and implementing strategic account plans to drive revenue growth, ensuring customer satisfaction, and maintaining strong relationships with key stakeholders. Key Responsibilities: - Develop and execute strategic account plans for assigned key accounts in the education, health, and media sectors. - Identify and pursue new business opportunities within the assigned sectors to drive revenue growth. - Build and maintain strong relationships with key decision-makers and stakeholders in the education, health, and media industries. - Collaborate with internal teams, including sales, marketing, and customer service, to ensure seamless service delivery and customer satisfaction. - Monitor account performance and provide regular reports on key metrics, such as revenue, customer retention, and satisfaction. - Conduct market research to identify trends and opportunities within the education, health, and media sectors. - Ensure compliance with MTN Uganda’s policies, procedures, and regulatory requirements. - Represent MTN Uganda at industry events, conferences, and forums to enhance brand visibility and networking. - Provide leadership and mentorship to junior team members, fostering a culture of excellence and accountability. - Stay updated on industry developments, competitive landscape, and technological advancements relevant to the education, health, and media sectors.

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. Master’s degree is a plus. - Minimum of 5 years of experience in account management, sales, or business development, with at least 2 years in a senior or leadership role. - Proven track record of successfully managing and growing key accounts in the education, health, or media sectors. - Strong understanding of the education, health, and media industries, including key players, trends, and challenges. - Excellent communication, negotiation, and presentation skills. - Ability to develop and execute strategic account plans that drive revenue growth and customer satisfaction. - Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions. - Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint). - Ability to work independently and manage multiple priorities in a fast-paced environment. - Strong leadership and teamwork skills, with the ability to collaborate effectively with cross-functional teams. - Fluency in English; knowledge of local languages is an advantage.