Branch Manager - Arua & Packwach

WE’RE HIRING: BRANCH MANAGER – ARUA & PACKWACH BRANCHAre you a results-driven leader with a passion for sales, customer service, and team performance?Watu Credit Uganda Ltd is looking for an experienced Branch Manager to lead our Arua & Packwach branch, drive business growth, and deliver exceptional customer experiences.Position SummaryJOB TITTLE; BRANCH MANAGERDEPARTMENT; ASSET FINANCEREPORTS TO; REGIONAL MANAGER – NORTHERN REGIONDUTY STATION; ARUA & PACKWACH BRANCHRole SummaryThis position is responsible for overseeing the overall running and operations of the Branch, market the company’s products and supervise the staff at the Branch.Main Roles And Responsibilities Stakeholder Management:Be the face of Watu in the Branch territory, maintaining strong relationships with Watu’s stakeholders including Boda Boda Associations, Police, City Council, and URAMaintain business relationships with local motorbike dealerships, ensuring timely stock delivery and quality after-sales support to Watu’s clients as well as obtaining favorable credit lines if applicablePeople Management:Allocate work and supervise staff to ensure smooth operations and service delivery at the BranchCommunicate the expectation levels and vision of the Company to members of the Branch in line with the company’s corporate vision and goalsProvide feedback and run Performance Appraisals of the Branch/Unit members in line with company’s performance appraisal systemEnsure a harmonious working environment in the BranchLoan issuance, Credit Risk and Loan Monitoring:Deliver the loan intake target set to the Branch by monitoring the assigned Sales team and by developing a pipeline of potential clients. Ensure proper and timely loan processing (max 2 hours), acquiring necessary documentation, and ensuring proper asset release (including but not limited to tracking installation)Ensure Credit Risk assessment and controls are strictly followed and be the guardian of the quality of the loan portfolio quality for your BranchAssist the Asset Recovery and Emergency teams assigned to your Branch in performing their dutiesCustomer Care and Customer Experience:Maintain consistent service delivery throughout the loan lifecycle from client on-boarding to query resolution and final issuance of logbook, in line with the set standards, policies and proceduresEnsure the Branch displays up-to-date and accurate product marketing and information as guided by the head-officeCarry out customer satisfaction surveys to help identify process and/or product improvement areasBranch Management & Cost control:Custodian of all Branch resources and ensure that they are properly utilized, from staff to rental space, securityEnsure that the Branch petty cash is well utilized and all expenses approved by the designated Head of DepartmentPropose cost-efficiency improvements within the Branch in liaison with the Head of DepartmentEnsure timely payments of Branch bills such as water and electricity with proper approvalsEnsure timely renewal and acquisition of Branch licenses and permitsReporting: Prepare periodical reports on Branch progress such as loan intake, cost, and marketing activitiesPerform any other duty that may be assigned from time to time Minimum Qualifications and skills required; Minimum Bachelor’s Degree in Business Administration or any business related field with 3 – 5 years’ experience in retail management, motorcycle dealership operations, sales supervision, or the automotive/transport industry, including proven team leadership and branch operations managementExperience in field operations or dealership management, with knowledge of the local motorcycle market and customer behaviour, is an added advantageLeadership & People Management skills; Proven ability to lead, motivate, and manage a team effectively, experience in setting performance targets and conducting performance appraisals & Conflict resolution and team-building capabilitiesSales & Business Development Acumen; Strong understanding of sales processes and strategies, ability to drive customer acquisition and revenue growth & experience in expanding customer base and improving customer retentionCustomer Service Orientation; Demonstrated commitment to high-quality customer service, ability to handle customer complaints and ensure customer satisfaction & experience in managing client relationships professionallyOperational & Administrative Competence; Ability to oversee daily branch operations, including cash management, resource allocation, and logistics, Familiarity with loan processing, documentation, and compliance procedures (if in financial services) & strong attention to detail and ability to implement company policies and proceduresFinancial & Analytical skills; Ability to manage branch budgets, monitor expenses, and control costs, competency in preparing performance and revenue reports & data-driven decision-making and use of KPIs to guide performanceCommunication & Interpersonal skills; Strong verbal and written communication skills with the ability to professionally represent the company to clients, partners, and stakeholders. Proficient in preparing reports, presentations, and formal correspondence. Fluency in English and at least one major local language spoken in the West Nile region (e.g., Lugbara, Madi, or Kakwa). Knowledge of Swahili is an added advantageProblem Solving & Decision-Making; Ability to quickly assess issues and make informed decisions, proactive in identifying operational inefficiencies or risks and addressing themProduct & Market Knowledge; In-depth understanding of the company's products/services & Awareness of market trends, competitors, and local dynamicsTech Proficiency; Basic proficiency in digital tools (Microsoft Office, Google sheets, ERP systems, reporting tools etc.) & Comfortable working with loan management systems or similar platforms such as MIFOSCompliance & Risk Management; Knowledge of regulatory and compliance requirements relevant to the branch operations & ability to enforce compliance and mitigate operational risks Mode of Application;All suitably qualified and interested candidates should send their updated CVs the link belowhttps://watu.applytojob.com/apply/UglkQTSfQL/Branch-Manager-Arua-PackwachNote: Only shortlisted candidates will be contacted. Any efforts to influence the recruitment process will lead to automatic disqualification.The Deadline for applications is not later than 5:00 PM, Monday 31st August 2026Powered by JazzHRUglkQTSfQL<

• Stakeholder Management:Be the face of Watu in the Branch territory, maintaining strong relationships with Watu’s stakeholders including Boda Boda Associations, Police, City Council, and URAMaintain business relationships with local motorbike dealerships, ensuring timely stock delivery and quality after-sales support to Watu’s clients as well as obtaining favorable credit lines if applicable • Be the face of Watu in the Branch territory, maintaining strong relationships with Watu’s stakeholders including Boda Boda Associations, Police, City Council, and URAMaintain business relationships with local motorbike dealerships, ensuring timely stock delivery and quality after-sales support to Watu’s clients as well as obtaining favorable credit lines if applicable • Be the face of Watu in the Branch territory, maintaining strong relationships with Watu’s stakeholders including Boda Boda Associations, Police, City Council, and URA • Maintain business relationships with local motorbike dealerships, ensuring timely stock delivery and quality after-sales support to Watu’s clients as well as obtaining favorable credit lines if applicable • Allocate work and supervise staff to ensure smooth operations and service delivery at the Branch • Communicate the expectation levels and vision of the Company to members of the Branch in line with the company’s corporate vision and goals • Provide feedback and run Performance Appraisals of the Branch/Unit members in line with company’s performance appraisal system • Ensure a harmonious working environment in the Branch • Deliver the loan intake target set to the Branch by monitoring the assigned Sales team and by developing a pipeline of potential clients. • Ensure proper and timely loan processing (max 2 hours), acquiring necessary documentation, and ensuring proper asset release (including but not limited to tracking installation) • Ensure Credit Risk assessment and controls are strictly followed and be the guardian of the quality of the loan portfolio quality for your Branch • Assist the Asset Recovery and Emergency teams assigned to your Branch in performing their duties • Maintain consistent service delivery throughout the loan lifecycle from client on-boarding to query resolution and final issuance of logbook, in line with the set standards, policies and procedures • Ensure the Branch displays up-to-date and accurate product marketing and information as guided by the head-office • Carry out customer satisfaction surveys to help identify process and/or product improvement areas