Credit Control Manager

The Credit Control Manager is responsible for leading the accounts receivable and credit control function to ensure timely collections, minimize credit risk exposure, and optimize cash flow. The role ensures effective debtor management, policy compliance, and continuous process improvement to safeguard the organization’s financial position. Key responsibilities include developing and enforcing credit control policies, assessing customer creditworthiness, approving credit limits, monitoring customer exposure, and managing bad debt provisions. The role oversees timely collections, monitors debtor ageing, and drives reduction in overdue balances and debtor days. Additionally, the manager supervises reconciliations, dispute resolution, and payment allocations, negotiates payment plans, and ensures proper processing of credit notes and adjustments. The position involves providing actionable insights and recommendations to management, supporting month-end and year-end financial processes, and leading, training, and supervising the credit control team. The role also includes fostering accountability, professionalism, and high service standards within the team, building strong relationships with customers and key accounts, and liaising with Billing, Operations, and Finance to resolve disputes affecting payments.

Professional qualification in Accounting, Finance, or a related field; Minimum of 5 years of progressive experience in credit control, accounts receivable, or a similar financial role; Strong knowledge of credit control policies, procedures, and risk management; Experience in managing debtor ageing, collections, and dispute resolution; Proficiency in financial software and ERP systems; Excellent communication and negotiation skills; Ability to analyze financial data and provide actionable insights; Leadership and team management experience; Familiarity with regulatory compliance and internal controls.