Medical Receptionist – Pharo Health, Somaliland

The Medical Receptionist at PDC-SL serves as the first point of contact for patients, visitors, and stakeholders, playing a critical role in shaping the overall 'premium' patient experience. This position is responsible for managing high-end front desk operations, including welcoming patients, accurate registration, and strategic appointment scheduling. The Receptionist acts as a concierge, ensuring smooth administrative coordination between patients and specialized clinical teams, contributing to seamless service delivery and high patient satisfaction. Key responsibilities include front desk management and patient reception, patient registration and information management, appointment scheduling and coordination, communication and inquiry handling, administrative and billing support, and maintaining confidentiality and service excellence. The role requires close collaboration with clinical teams to facilitate efficient patient care and contribute to continuous improvement initiatives regarding patient experience and front-office quality standards.

Diploma or Certificate in Administration, Business Management, Nursing, or a related field; 4+ years of experience as a receptionist, front-desk, or customer service role; advantage for previous experience in a healthcare facility or clinical setting; advantage for experience in high-end hospitality or a 'premium' service environment; exceptional verbal and written communication skills in Somali and English; ability to handle diverse patient personalities with patience and professional warmth; comfort using computers, Office software, and Electronic Medical Record (EMR) systems; ability to manage multiple phone lines and walk-in patients simultaneously; ability to handle difficult situations or long wait times with tact and diplomacy.