Senior Programme Operations Advisor, ESA

No detailed description provided.

• Identify, escalate and support the management of operational issues and risks support in our programmes, ensuring the delivery of high-quality programming for children, in all contexts, where necessary. • Provide capability-strengthening, coaching and mentoring to Countries (and National Offices) where needed. • Contribute to the roll-out of relevant Quality Standards, policies, procedures and guidance. • Monitor and analyse management data including the QSSA, IP Key Performance Indicators (KPIs), IPMI and/or Right First Time to inform decision-making, support implementers in identifying and auctioning improvements, and inform allocation of support. • Establish peer relationships with country and national offices in region(s) and act upon their pain points. • Document, communicate successes and lessons learned within the operations community. • Substantive experience in programme operations support, preferably within a humanitarian or development sector context, with in depth knowledge of the ESA region. • Proven track record of capability strengthening, coaching, and mentoring with evidence of impact on improved performance. • Strong skills and experience in operational data monitoring and analysis, utilising tools such as Quality Standards Self-Assessment (QSSA), KPIs, Right First Time and IPMI to enhance decision-making and support operational improvements. • Substantial experience advocating for operational staff, representing their views, and driving improvements in global forums, working groups, and initiatives. • Relationship Buildering: Experience in building and managing effective relationships with a range of stakeholders, including senior management, country operations staff, and external partners, demonstrating a commitment to accountability and integrity. • Collaboration: Demonstrable capability to work with country operational teams and respond to their needs, valuing varied perspectives and promoting inclusive practices. • Risk Management: Proficient in identifying, managing, and mitigating operational risks. • Communication: Excellent verbal and written communication skills, with the ability to communicate complex issues clearly to different audiences. • Analytical Skills: Ability to synthesise complex information, evaluate options, and develop holistic solutions.