17 Aug 2026 Loan Administrator at First Capital Bank Zambia
• Managing agent recruitment in the respective regions in liaison with the Sales Acquisition and Distribution Manager • Meeting daily, weekly, and monthly sales targets • Tracking agent performance metrics • Providing feedback to agents on application deficiencies • Identifying training gaps for agents and liaising with Credit Operations and sales Acquisition and Distribution Manager for training • Reporting agent performance data to the Sales Acquisition and Distribution Manager • Receiving and logging loan applications from agents and walk in customers • Performing verification checks on loan applications (identity, employment, credit bureau references) • Accurately capturing complete loan details into the system with zero/minimal errors • Ensuring all required documentation is complete and compliant before submission for approval • Following up on incomplete applications and communicating requirements to applicants • Responding to customer inquiries regarding loan status, balances, and terms • Handling customer complaints and escalating complex issues appropriately • Maintaining professional communication with customers across all channels • Ensuring adherence to credit policies and procedures
Posted
September 19th, 2026
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Company
First Capital Bank Zambia
Location
Zambia
Deadline
October 19th, 2026
in 12 days