Head of Collections - Strategy & Analytics

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company's mission of reshaping financial services for underserved communities.To gain deeper insights into FairMoney's pivotal role in reshaping Africa's financial landscape, we invite you to watch informative video. Job Responsibilities End-to-End Ownership Full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economicsOwn outcomes, not activities or excusesActively shape upstream inputs (Risk, Product, CX, Tech) to improve downstream collections performance Strategy & System Design Design and execute a multi-horizon collections strategy thriugh short term cash optimization, mid term recovery improvement and long term customer behaviour change Build structured approach to early vs late stage collections, segmentation driven treatment strategies and behavioural & incentive based interventions Introduce clear experimentation frameworks (control vs test, ROI-driven rollouts) Data-Led Decision Making Use data to drive decisionsPartner deeply with Risk and Data Science on roll-rate optimisation, behavioural analytics, treatment effectiveness measurement, unit economics and ROI of collections actions and demand transparent, decision-ready reporting with clear accountability Team & Bench Strength Build a high-calibre leadership bench within CollectionsUpgrade talent decisively where requiredDevelop leaders, not just agentsCreate a culture of accountability, ownership, and continuous improvement Cross-Functional Leadership Actively influence Product, Risk, Tech, and CX — do not wait for alignmentChallenge constructively where design or policy decisions harm recoveriesBe a respected, firm voice at senior leadership and ExCo forums Customer & Brand Balance Improve collections outcomes without damaging long-term customer valueReduce escalations through system fixes, not firefightingBalance firmness with fairness through smarter design, not leniency Time-Bound Success ExpectationsFirst 90 Days (Stabilise & Diagnose) Take full ownership of collections performance and escalationsEstablish clear visibility on cash, arrears, roll-rates, and recovery driversIdentify and begin fixing the highest-impact structural blockersDeliver a credible, data-backed transformation roadmap with priorities and ownersReset accountability standards and leadership expectations within the team First 6 Months (Deliver Step-Change) Demonstrate measurable improvement in cash collected, late stage roll rates and then cash-to-arrears & cash-to-instalment ratiosImplement segmentation-driven treatment strategies at scaleReduce escalations and repeat failure points through system and process redesignStrengthen leadership bench with clear successors and upgraded capability Requirements Minimum of first degree in any related field of study. Minimum of 8 years proven experience in Collections with good leadership experienceSenior leadership experience in collections within lending, fintech, or credit-led businessesProven track record of turning around or materially improving collections performanceExperience operating in data-rich, fast-moving environmentsThis role is open only to applicants willing to spend at least one week per month in Nigeria. Benefits 25 days paid vacation, Sick & Public Holidays to B2B contractorsRemote (timezone must have significant overlap with CET)Training & Development budgetPaid company business tripsRelocation allowance Recruitment Process A screening interview with one of the members of the Talent Acquisition teamTechnical interview with Global Head of Operations Business Case Study Final Interview with Chief Credit Officer <

• Full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics • Own outcomes, not activities or excuses • Actively shape upstream inputs (Risk, Product, CX, Tech) to improve downstream collections performance • Design and execute a multi-horizon collections strategy thriugh short term cash optimization, mid term recovery improvement and long term customer behaviour change • Build structured approach to early vs late stage collections, segmentation driven treatment strategies and behavioural & incentive based interventions • Introduce clear experimentation frameworks (control vs test, ROI-driven rollouts) • Minimum of first degree in any related field of study. • Minimum of 8 years proven experience in Collections with good leadership experience • Senior leadership experience in collections within lending, fintech, or credit-led businesses • Proven track record of turning around or materially improving collections performance • Experience operating in data-rich, fast-moving environments • This role is open only to applicants willing to spend at least one week per month in Nigeria. • 25 days paid vacation, Sick & Public Holidays to B2B contractors • Remote (timezone must have significant overlap with CET) • Training & Development budget