Manager Internal Controls – Technology, Digital Transformation & Operations Domain

Plan, prioritize, and coordinate the execution of scheduled and ad hoc control assurance reviews across the Technology, Digital Transformation & Operations domain. Ensure timely, high-quality delivery of all assurance reviews in accordance with agreed timelines and reporting standards. Supervise and review the work of Internal Control Officers to ensure conformance with assurance methodology. Develop, maintain, and continuously improve risk-based monitoring checklists. Facilitate periodic validation of control self-assessment tools including Risk and Control Self-Assessments (RCSAs) and Key Risk Indicators (KRIs). Proactively assess controls related to new product launches, technology deployments, and process changes. Monitor and validate the remediation of issues arising from internal audits, regulatory reviews, and investigations. Oversee effective implementation of the Operational Risk Management Framework across the domain. Lead root cause analysis exercises for control failures and significant risk events. Serve as a trusted risk advisor to business and functional teams within the domain. Provide structured assurance oversight on projects and change initiatives. Lead, coach, and develop the team of Internal Control Officers. Champion a strong risk and control culture across the domain through training and stakeholder engagement.

Bachelor’s degree in Finance, Accounting, Business Administration, Risk Management, or a related field; Professional certification such as CISA, CRISC, CIA, or ACCA/CPA is highly desirable; Minimum of 7 years of progressive experience in internal audit, risk management, compliance, or internal controls within the banking or financial services sector; Strong understanding of risk management frameworks, control assurance methodologies, and regulatory requirements; Experience in leading control assurance reviews, risk assessments, and remediation activities; Proficiency in risk and control self-assessment tools (RCSAs, KRIs); Excellent analytical, problem-solving, and communication skills; Ability to lead and develop a team of Internal Control Officers; Strong stakeholder management and advisory skills; Familiarity with banking operations, technology deployments, and digital transformation initiatives is an added advantage.