Front Desk Agent (2 Positions)

10 Aug 2026 Front Desk Agent (2 Positions) at Gap Recruitment Services Limited Recruit candidates with Ease. 100% recruitment control with Employer Dashboard.We have the largest Job seeker visits by alexa rankings. Post a Job Company: Gap Recruitment Services Limited Location: Kenya State: Nairobi Job type: Full-Time Job category: Customer Service Jobs in Kenya Resubmit your Resume Today. Click Here to Start

• Welcome guests professionally and efficiently handle check-in and check-out processes. • Manage reservations, room allocations, guest registration, and billing accurately. • Provide exceptional customer service by responding promptly to guest requests and resolving concerns professionally. • Answer and direct telephone calls while maintaining excellent communication standards. • Coordinate with Housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled. • Handle cash transactions, reconcile daily cash balances, and maintain accurate financial records. • Maintain accurate guest profiles and documentation in the Property Management System. • Monitor room occupancy, reservations, and guest accounts to ensure smooth daily operations. • Ensure compliance with hotel policies, operational procedures, and health and safety standards. • Contribute to creating a warm, welcoming, and memorable guest experience. • Diploma in Front Office Management, Hospitality Management, Tourism Management, or a related field. • Minimum 2–3 years’ experience in a busy hotel or serviced apartment front office. • Hands-on experience using Micros Fidelio Property Management System is mandatory. • Knowledge of SunSystems will be an added advantage. • Proficiency in Microsoft Office (Excel, Word, and Outlook).