Guest Services Executive

Our client, a fast-growing UK-based short-let and serviced accommodation company managing 80+ properties listed on Airbnb and Booking.com, is looking for a proactive and customer-focused Guest Services Executive to join their remote team. Key Responsibilities · Respond promptly to guest enquiries via Airbnb, Booking.com, and WhatsApp. · Convert enquiries into confirmed bookings through timely and professional communication. · Manage guest check-in and check-out processes, ensuring accurate access information is shared. · Handle guest concerns and complaints while coordinating resolutions with the UK operations team. · Follow up on guest reviews and feedback to enhance the customer experience. · Maintain accurate records of all guest interactions and operational activities. · Work collaboratively with the client's existing operations team based in Bangladesh. Job Requirements · Minimum 3 years' experience in customer service, preferably within hospitality, travel, serviced apartments, or a similar guest-facing environment. · Mandatory: Proven hands-on experience using Airbnb and/or Booking.com platforms. · Exceptional written and spoken English with the ability to communicate confidently and professionally with UK-based guests. · Strong problem-solving skills with the ability to remain calm under pressure. · Highly organized, dependable, self-motivated, and able to work independently. Working Arrangement · Fully remote (work from home). · Candidates must have their own computer, headset, and reliable high-speed internet connection. This is a non-negotiable requirement. · 45 hours per week, spread across 5 working days, including 2 weekend days, in line with UK guest activity. Working hours will be aligned with UK operations.

• Our client, a fast-growing UK-based short-let and serviced accommodation company managing 80+ properties listed on Airbnb and Booking.com, is looking for a proactive and customer-focused Guest Services Executive to join their remote team. • Key Responsibilities • Respond promptly to guest enquiries via Airbnb, Booking.com, and WhatsApp. • Convert enquiries into confirmed bookings through timely and professional communication. • Manage guest check-in and check-out processes, ensuring accurate access information is shared. • Handle guest concerns and complaints while coordinating resolutions with the UK operations team. • Follow up on guest reviews and feedback to enhance the customer experience. • Maintain accurate records of all guest interactions and operational activities. • Work collaboratively with the client's existing operations team based in Bangladesh. Job Requirements • Minimum 3 years' experience in customer service, preferably within hospitality, travel, serviced apartments, or a similar guest-facing environment. • Mandatory: Proven hands-on experience using Airbnb and/or Booking.com platforms. • Exceptional written and spoken English with the ability to communicate confidently and professionally with UK-based guests. • Strong problem-solving skills with the ability to remain calm under pressure. • Highly organized, dependable, self-motivated, and able to work independently. Working Arrangement • Fully remote (work from home).