Operation Support Specialist

The Operation Support Specialist will be responsible for providing integrated technical and operational support to the local partner organization across Supply Chain, Finance, and Human Resources functions. He/she will ensure compliance with donor and organizational policies while strengthening systems, processes, and capacity to enable efficient and accountable program delivery. Duties, Roles and Responsibilities - Provide technical support to partner staff across Finance, Supply Chain, HR, and Administration. - Support partners in establishing and maintaining effective operational systems and procedures. - Build capacity of partner staff through training, mentorship, and on-the-job support. - Ensure alignment of partner operations with donor and organizational requirements. - Support preparation, monitoring, and revision of the partner programme and support budgets. - Review partner financial documentation to ensure accuracy, completeness, and compliance. - Support preparation and validation of partner’s donor financial reports. - Ensure strong internal controls and accountability mechanisms are in place. - Guide partner staff on financial compliance and minimum standards. - Support development and implementation of the partner procurement plans. - Monitor procurement, logistics, warehousing, fleet, and asset management processes of the partner. - Ensure timely and compliant procurement and delivery of goods and services. - Identify operational risks, delays, bottlenecks, and escalate as necessary. - Promote efficiency and value for money across supply chain activities. - Support implementation of Partner HR processes including recruitment, onboarding, performance management, and staff welfare. - Ensure proper management of partner staff and incentive workers. - Promote adherence to HR policies, procedures, and best practices. - Ensure compliance with donor regulations, organizational policies, and local laws. - Act as Code of Conduct focal point, including awareness, training, and reporting. - Support coordination between partner programme and support services teams. - Maintain awareness of the operational context and adapt support accordingly. - Ensure proper documentation and filing of operational and financial records of the partner. - Contribute to internal and external reporting requirements. - Maintain accurate and up-to-date records in relevant systems. - Perform any other duties reasonably assigned by the Head of Support Services or Area Manager.

Education: Bachelor’s degree in Finance, Supply Chain Management, Business Administration, or a related field; Professional certifications (e.g., CPA, CIPS, PMP) are advantageous; Experience: Minimum of 5 years of relevant work experience in operational support roles, preferably within humanitarian or development organizations; Technical Skills: Strong knowledge of financial management, procurement, logistics, and HR processes; Proficiency in financial reporting and compliance with donor regulations; Soft Skills: Excellent communication, training, and mentorship abilities; Strong analytical and problem-solving skills; Language: Fluency in English (written and verbal); Knowledge of local languages relevant to the operational context is a plus; Other: Experience working in complex operational environments and with diverse stakeholders; Familiarity with humanitarian principles and standards (e.g., Sphere, Core Humanitarian Standard); Ability to work under pressure and adapt to changing contexts.