Branch Supervisor

A highly experienced Branch Supervisor responsible for overseeing the operations of the IMC Kololo branch, a premium clinic serving high-level corporate clients and the affluent Kololo community. The role requires a strong focus on delivering exceptional patient experience, ensuring seamless day-to-day operations, and maintaining high standards of clinical and administrative efficiency. The Branch Supervisor is also expected to support business growth through client relationship management, team leadership, and continuous service improvement. **Duties, Roles and Responsibilities:** 1. **Patient Experience Excellence:** Ensure a seamless, high-end patient journey from reception to discharge; manage VIP and corporate client interactions with professionalism and discretion; proactively resolve complaints within agreed timelines. 2. **Operational Leadership:** Oversee daily clinic operations, ensuring efficiency during peak hours (morning and lunch); coordinate super-specialist schedules to maximize utilization and patient flow; maintain high standards of cleanliness, ambiance, and service delivery. 3. **Corporate & Business Growth:** Build and maintain relationships with corporate clients and high-net-worth individuals; develop strategies to attract and retain Kololo residential clientele; drive revenue growth through service optimization and client engagement. 4. **Team Management:** Lead, mentor, and supervise clinical and administrative teams; instil a culture of accountability, professionalism, and customer-centric care; ensure optimal staffing aligned with patient volumes. 5. **Financial & Performance Management:** Monitor revenue, costs, and clinic performance against targets; drive efficiency in resource utilization and cost control; track KPIs including patient experience, turnaround times, and service uptake.

Strong leadership and team management experience; Minimum of 5 years of experience in a supervisory or managerial role within a healthcare or service-oriented environment; Proven track record in delivering exceptional patient experience and maintaining high standards of clinical and administrative efficiency; Experience in corporate client relationship management and business growth strategies; Ability to coordinate schedules and optimize resource utilization; Excellent communication and interpersonal skills with a focus on professionalism and discretion; Experience in financial and performance management, including monitoring KPIs and driving efficiency; Knowledge of healthcare operations and best practices in patient care; Proficiency in using healthcare management software or tools is a plus.