IT Maintenance Assistant

IT Maintenance Assistant main objective will to support the installation, maintenance, and troubleshooting of computer systems, networks and IT equipment. The successful candidate will work closely with the IT team to ensure the organization's technology infrastructure operates efficiently. Duties and Responsibilities: - Monitoring and maintenance of the Company servers and network. - Installation and setup of new computers within the office and also in StarTimes outlet shops (in Nairobi and outside Nairobi). - Support the office network, printers and computers. - StarTimes system support to all persons using the system. - Training to call center agents, business point agents, etc. - Sending of SMS as applied for by all departments. - Monitoring and support of the network both VPN links and internet link. - Updating of the website whenever asked to do so. - Inspection and monitoring of the Server room as well as the VPNs all over the country. - In charge of Call Center computers (hardware and software). - Contact Center and customer Service support. - Compiling daily reports. - Ensure data backups are completed and assist with disaster recovery procedures. - Document maintenance activities and technical issues. - And any other work given by the supervisor/management.

SKILLS AND COMPETENCIES: - Master Cisco equipment knowledge and configuration. - Master Windows/Linux Common system architecture, know how to install OS in Windows. - Understand MYSQL, Oracle or other common database configuration and management, proficient in SQL language. - Understand the Linux/Unix operating system. - Can work carefully, meticulously and with dedication, can work under high pressure and in a shift system. - Should be honest and of high integrity. - Good communications with others. - Work positive, Think positive, willing to learn more, willing to work under pressure. - Should be ready to work night shifts and weekends. EDUCATION/EXPERIENCE: - University Degree/College Diploma in information technology or a related discipline is required. - Entry level position so ages restricted to below 30 years.