Branch Manager – Microfinance Institution x3

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• Set marketing plans for the branch and supervise the team to achieve targets • Active involvement in implementing marketing strategies business development activities stakeholder management and ensuring active participation of branch staff • Ensure good levels of customer service management of Service level agreements and customer complaints • Supervise and make of the right implementation of the disbursement and collection procedures • Make sure to provide best service to customers • Enhance the team skills and competencies in addition to develop operational plans to enhance the branch performance • Assess loan requests and evaluate the clients credit worthiness through interviews and examination of the necessary documentation as required in loan processing in accordance with the company lending policy • Responsible for the overall branch operations Customer Service Human Resources Administration and Sales • Assess local market conditions and identify current and prospective sales opportunity • Develop branch forecast financial objectives and business plan • Ensuring the attainment of the set branch sales targets • Ensure that Copies of the signed Loan Contract mandate forms and supporting documents are properly led and scanned to share folder after processing • Ensure a high level of customer service and satisfaction by maintaining high levels of professionalism • Attend to all customer enquiries queries concerning various products that may be received through various channels Ensure that guidelines for each client touch point are adhered to at times • Recruitment and supervision of branch Direct Sales Agents and management of leads