Executive Assistant

The successful candidate will manage the Founder’s client-facing schedule, coordinate the client journey, maintain an accurate CRM, and deliver an exceptional customer experience while proactively driving leads through the sales pipeline. Key responsibilities include managing the end-to-end client journey by reviewing enquiries, qualifying leads, coordinating discovery calls, preparing design briefs, scheduling site visits, and ensuring every opportunity progresses to a documented conclusion. The role involves preparing client proposals, agreements, and other client documentation using approved templates while maintaining accurate project records and files. Additionally, the candidate will manage the Founder & CEO’s client-facing calendar by scheduling meetings, coordinating appointments, preparing meeting materials, recording meeting minutes, and following up on action items. Proactive follow-up on leads, proposals, and client enquiries is required to maintain pipeline momentum and maximize conversion opportunities. The role also includes managing client communication across WhatsApp, email, Instagram, TikTok, and other approved channels, ensuring timely, professional, and consistent responses. The CRM must be maintained as the single source of truth by updating client interactions, pipeline activities, and preparing weekly sales and activity reports. Close collaboration with the Founder is essential to anticipate priorities, resolve issues proactively, recommend solutions, and ensure a seamless client experience throughout every engagement.

Bachelor’s degree in Business Administration, Marketing, Communications, Hospitality Management, or a related field; At least 3 years’ experience in an Executive Assistant, Client Relationship, Customer Success, Sales Coordination, Business Development Support, or similar client-facing role; Proven experience managing executive calendars, coordinating meetings, following up on leads, and maintaining CRM systems; Excellent communication, interpersonal, organizational, and relationship management skills; Ability to work independently in a fast-paced environment; Previous experience in interior design, architecture, construction, real estate, hospitality, consulting, or another professional services environment will be an added advantage.