Customer Experience & Marketing Intern (Delivery & Digital Platforms)

Primary Purpose and Scope the Job Assist in supporting Customer Experience and Marketing initiatives by enhancing guest engagement, managing delivery platforms, and ensuring a high standard of customer experience across all touchpoints. Duties and Responsibilities: Customer Feedback Management: - Capture and log guest feedback from multiple touchpoints (social media, delivery platforms, calls, emails, in-person). - Organize data for easy tracking and follow-up. Data Analysis & Reporting: - Analyze feedback to identify trends, recurring concerns, and improvement opportunities. - Prepare weekly/monthly reports for management and cross-functional teams. - Provide actionable insights to enhance service delivery and customer satisfaction. Social Media & Brand Monitoring: - Track and escalate customer mentions across digital platforms. - Support community engagement initiatives in collaboration with the marketing team. Delivery Platforms & Loyalty Program: - Monitor daily branch operations on third-party delivery platforms to ensure accuracy of menus, pricing, and promotions. - Track and monitor order flows, flagging operational issues such as delays, cancellations, unavailable stores or system errors. - Track and report on the performance of the loyalty program (sign-ups, usage, engagement). - Support with testing, updates, and coordination with platform partners. - Support with managing channel manager menu updates and audits - Assist in research and competitor tracking for aggregator campaigns and pricing - Assist in operations training on integration and aggregator apps Administrative Support: - Assist in day-to-day coordination between Customer Experience and Marketing teams. - Support in compiling presentations, reports, and campaign tracking. Job specifications: Qualifications & EXPERIENCE - Currently pursuing or recently completed a degree/diploma in Marketing, Business, Communication, or a related field. - Strong analytical skills with attention to detail. - Proficient in Microsoft Excel/Google Sheets (bonus: data visualization tools). - Familiarity with social media platforms and digital customer engagement. - Strong communication and organizational skills.

Currently pursuing or recently completed a degree/diploma in Marketing, Business, Communication, or a related field. Strong analytical skills with attention to detail. Proficient in Microsoft Excel/Google Sheets (bonus: data visualization tools). Familiarity with social media platforms and digital customer engagement. Strong communication and organizational skills.