Quality Assurance & QC Process Specialist

To lead quality management, ensuring product quality, compliance with standards, and continuous improvement of quality systems. This role is responsible for developing, implementing, and maintaining functional strategies and a robust quality management system to monitor production processes, prevent defects, and comply with ISO 9001:2015, UNBS requirements, and Good Manufacturing Practices. Reports to the General ManagerFunction Quality AssuranceInternal relationships: All Departments – Manufacturing, Maintenance, Quality, Engineering, Finance, Procurement, Supply Chain, HR, IT, and StoresExternal relationships: Customers, Service providers, Certification Bodies, RegulatorsPurposeTo lead quality management, ensuring product quality, compliance with standards, and continuous improvement of quality systems. This role is responsible for developing, implementing, and maintaining functional strategies and a robust quality management system to monitor production processes, prevent defects, and comply with ISO 9001:2015, UNBS requirements, and Good Manufacturing Practices.Key result areas and responsibilitiesKey result area Operational tasks Technical tasksQuality Management Systems & Regulatory Compliance▪ Develop and implement departmental strategies and plans that drive operational efficiency.▪ Maintain effective QA/QC procedures, standards and processes.▪ Ensure adherence to company quality policies and approved standards.▪ Implement and maintain QMS for plastic manufacturing.▪ Ensure compliance with ISO 9001:2015, GMP and UNBS requirements.▪ Conduct internal audits and drive WCM (World Class Manufacturing), Eagle Way and continuous improvement.▪ Maintain audit readiness and coordinate QMS activities.Process Monitoring & Inspection▪ Oversee inspection of raw materials, packaging materials, WIP and finished goods.▪ Monitor production processes for deviations and abnormalities.▪ Ensure timely inspection and release of conforming products.▪ Supervise QC inspection, testing and laboratory activities.▪ Monitor critical process parameters and quality trends.▪ Verify conformity to specifications and approved test methods.▪ Conduct physical and technical analysis of materials and products.▪ Identify process variation and recommend corrective action.Defect Management& Root Cause AnalysisTechnical teams.▪ Coordinate containment and corrective actions with Production and▪ Conduct RCA using appropriate problem- solving tools.▪ Investigate product/process defects and prevent recurrence.▪ Track closure of quality actions.▪ Develop and monitor CAPA for defects, deviations, complaints, and OOS results.▪ Analyze defect trends and systemic issues.Testing,Validation &,Product Quality▪ Coordinate product testing and validation.▪ Ensure testing and release are completed on time.▪ Manage product quality conformance and support customer quality issues.▪ Execute testing for relevant plastic product properties, including dimensions, strength, and colour.▪ Verify products against specifications and applicable standards.▪ Review and analyze laboratory and inspection results.Customer & Market Quality Management▪ Coordinate customer/consumer complaint investigations.▪ Ensure timely response and resolution of complaints.▪ Coordinate product recalls and monitor market quality issues.▪ Analyze complaint and return trends.▪ Conduct RCA on customer complaints and market returns.▪ Recommend corrective and preventive actions.Audits, Deviations & CAPA Management▪ Coordinate internal and external quality audits.▪ Record findings and agree corrective actions.▪ Follow up on the closure of deviations, change controls, and audit actions.▪ Maintain quality records and audit evidence.▪ Verify CAPA effectiveness and closure.▪ Monitor deviations, OOS results, complaints and recalls.▪ Analyze quality KPIs, defects, yield and recovery costs.▪ Prepare management quality reports.Innovation & Continuous Improvement▪ Identify and implement product/process quality improvements.▪ Drive waste, scrap and rework reduction.▪ Support new and existing product improvement.▪ Monitor quality-related cost impacts.▪ Use quality and production data to identify improvement opportunities.▪ Apply Lean, Kaizen, Six Sigma, RCA, and WCM methods.▪ Evaluate cycle-time, material, and waste reduction opportunities.Quality Reporting & Performance Management▪ Prepare periodic quality performance reports.▪ Monitor quality KPIs and close performance gaps.▪ Escalate significant quality risks▪ Analyze quality data and trends.▪ Maintain dashboards for defects, scrap, yield, complaints, CAPA, and audits.▪ Recommend data-driven improvement actions.Critical KPIsKPI Target Measurement Method WeightQMS & Regulatory Compliance ≥95% Compliant QMS/regulatory requirements and actions ÷ total requirements/actions assessed 18%Process & Product Conformity ≥98% Conforming process/product inspections ÷ total inspections conducted 15%Defect & CAPA Effectiveness ≥95% Quality corrective actions/CAPAs effectively closed within agreed timelines, with no recurrence of major defects 10%On-Time Quality Testing & Release :≥98% Testing, validation, and product releases completed within approved timelines ÷ total activities due 10%Customer Quality Complaints: Zero complaints. Valid quality complaints ÷ total customer transactions/dispatches 15%Audit & Deviation Closure ≥95%: Audit findings, deviations, and agreed actions closed within approved timelines ÷ total actions due 12%Quality Improvement & Waste Reduction ≥90%: Approved improvement initiatives completed and measurable waste/scrap reduction achieved against baseline. 10%Quality Reporting Compliance 100%: Quality reports and performance dashboards submitted accurately and within agreed timelines; reports due 10%Competency MatrixCore Leadership R.L Technical R.L Core Values R.LExecution & implementation 5 Quality Management Systems / ISO 5 Collaboration 5Accountability & ownership 5 GMP & regulatory compliance 5 Integrity 5Communication & influence 5 Root Cause Analysis & CAPA 5 Teamwork 5Problem solving 5 Process monitoring & control 5 Attention to detail 5Planning & organization 5 Quality inspection & testing 5 Innovation 4Decision-making 5 Lean, Kaizen & Continuous Improvement 5 Accountability 5Personal SpecificationsCategory RequirementsEducation ▪ Bachelor’s degree/diploma in Plastics, Chemical Engineering, or a related field.▪ QMS Internal Auditor certification.Experience ▪ 3–5 years’ relevant experience, preferably in plastics manufacturing.▪ Proven QA/QC and QMS implementation experience.▪ Experience in audits, CAPA, RCA, complaints, and continuous improvement.Key Skills & Attributes ▪ Strong QMS, ISO, GMP and regulatory knowledge.▪ Analytical and problem-solving skills.▪ Leadership, communication and stakeholder-management skills.▪ Knowledge of Lean, Kaizen, Six Sigma and operational excellence.▪ Ability to interpret quality/production data and make evidence- based decisions.How to Apply:All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section

• ▪ Ensure compliance with ISO 9001:2015, GMP and UNBS requirements. • ▪ Maintain audit readiness and coordinate QMS activities. • Process Monitoring & Inspection▪ Oversee inspection of raw materials, packaging materials, WIP and finished goods. • ▪ Coordinate containment and corrective actions with Production and▪ Conduct RCA using appropriate problem- solving tools. • Testing,Validation &,Product Quality▪ Coordinate product testing and validation. • Customer & Market Quality Management▪ Coordinate customer/consumer complaint investigations. • ▪ Coordinate product recalls and monitor market quality issues. • Audits, Deviations & CAPA Management▪ Coordinate internal and external quality audits. • ▪ QMS Internal Auditor certification. • ▪ Experience in audits, CAPA, RCA, complaints, and continuous improvement.