Business Development Officer

11 Aug 2026 Business Development Officer at First Capital Bank Zambia

• Develop and execute business development strategies to increase uptake of the bank’s products (retail, SME, corporate, digital, etc.). • Identify, acquire, and onboard new customers across targeted market segments. • Build and maintain strong relationships with key clients, partners, and prospects. • Drive revenue growth through proactive selling and cross‑selling of bank products. • Achieve assigned sales targets, KPIs, and portfolio growth objectives • Conduct ongoing market research to identify customer needs, trends, competitor activities, and product performance gaps. • Provide insights to the Products Team to support product innovation, design, and enhancements. • Participate in product testing, pilot programs, and feedback sessions. • Track and report on market dynamics and propose actionable recommendations • Ensure high-quality customer onboarding and product experience. • Respond to customer inquiries, resolve issues, and escalate complex cases where necessary. • Conduct customer engagement activities (clinics, activations, education sessions). • Work closely with branches and support units to deliver seamless product service. • Identify and develop strategic partnerships (merchants, agents, fintechs, corporates) to enhance product reach. • Support digital channel growth such as mobile banking, agency banking, and online platforms.