Technology Field Technician

3 Jul 2026 Technology Field Technician at Pedros

• IT Equipment Support: • Provide first-line support for all in-store IT equipment including terminals, printers, cash drawers, networking devices, and peripherals • Diagnose and resolve hardware and software faults on IT equipment, escalating to vendors or head office where the issue cannot be resolved in the field • Perform routine maintenance and health checks on IT equipment to identify and address issues before they cause operational downtime • Maintain an accurate asset register of all IT equipment across Zambia sites, including serial numbers, warranty status, and configuration details • Manage spare parts and consumables inventory to ensure fast turnaround on hardware replacements, reporting stock levels to the General Operations Manager • Oracle Micros POS Support: • Provide first-line support for Oracle Micros POS terminals and associated peripherals at all Zambia locations • Troubleshoot and resolve Micros POS faults including software errors, connectivity issues, peripheral failures, and configuration problems • Liaise with the Oracle Micros support desk and head office technology team to log, track, and drive resolution of escalated cases • Assist with Micros software updates and patches as directed by head office, ensuring updates are applied correctly and systems are verified post-update • Maintain accurate records of Micros configurations, software versions, and open support cases for all Zambia sites • Transaction Junction Support: • Provide first-line support for Transaction Junction (TJ) payment terminals and integration with Micros POS at all Zambia locations • Troubleshoot and resolve TJ-related issues including connectivity failures, transaction errors, and terminal configuration problems